Terms, delivery & Conditions

The online shop delivers goods via Venipak and Omnivas parcel post and courier. The goods without any extra charges can be picked up at the online shop's office in Riga, Piedrujas iela 7, k-3. Delivery in Latvia 3.00-7.00 €, Free delivery for purchases over 45.00 € will be provided only to Omniva and Venipak parcel machines, Delivery in Lithuania and Estonia 8.00 € with free delivery for purchases from 60.00 €. Oversized items exceeding standard weights and dimensions will be subject to additional delivery charges.

Delivery is made within 1-2 working days if the ordered goods are available in the warehouse at Piedrujas iela 7.

If the goods are indicated as being in the supplier's warehouse, delivery takes 3-7 working days.

Delivery representatives will inform you of the exact delivery times.

Delivery in Latvia

Delivery of goods in Latvia is realized using the logistics services of cooperation partners.

www.parvalks.lv online store works 24/7

Payment for orders

We only accept payment with payment cards in our store.
Bank transfer to our bank account upon receipt of the invoice.
Online via your internet bank (Swedbank, SEB, Citadele, Luminor) or payment card (VISA, Mastercard). The service is provided by Paysera.

Receipt and processing of orders

Our store at Piedrujas Street 7 k-3 in Riga operates as a store and delivery point: every working day from 9.30-17.00

Or choose the delivery method: Omniva parcel terminal, Express mail delivery to the door or receive the product in any CircleK Latvia.

If you have not received a message from us - it means that the order is still being processed, or there are some technical problems. Feel free to call +371 28625458 for more detailed information about the status of your ordered product.

Shopping in the online store parvalks.lv is determined by the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 "Rules on distance contracts".

SIA "Grāts" is the owner and administrator of the online store www.parvalks.lv. For any violations or errors, please write to info@parvalks.lv or call (+371) 28625458.

About the content of the online store www.parvalks.lv
All visual materials and content, images, drawings and data in the online store parvalks.lv are the property of SIA “Grāts”. Any use of them for commercial purposes is prohibited by law. SIA "Grāts" reserves the right to correct, change, delete any information in the online store.

User data security

SIA GRATS has taken all necessary measures to ensure the security of personal data and prevent their unreasonable disclosure to third parties.

During visiting and using the Parvalks.lv store, SIA GRATS can receive information that contains personal data:
1.1 obtaining personal data directly (name, surname, telephone number and e-mail address);
1.2 indirectly through the collection of information (for example: the use of cookies and other technical means to monitor their use).

SIA GRATS processes the personal data of buyers in compliance with the requirements specified in the Personal Data Protection Law and other legal acts of the Republic of Latvia, which regulate the processing and protection of personal data. When processing and storing the Buyers' personal data, SIA GRATS uses organizational and technical means that ensure the protection of personal data from accidental or illegal disclosure, change, as well as from any other illegal processing.

By purchasing the goods and services offered in the online store parvalks.lv, the Buyer agrees and allows SIA GRATS to register, enter, store, systematize, use and process in any other way.

The Buyer's personal data, as well as the data that the Buyer will provide to the Seller in the future, to the extent necessary and for the following purposes:
4.1 data processing follows from parvalks.lv Buyers' orders, contractual obligations, or data processing is necessary to enter into a relevant agreement (transaction);
4.2 data are necessary for the identification and accounting of Buyers;
4.3 data is required for sending commercial communications (email and / or SMS);
4.4 the data is necessary to ensure the fulfillment of other obligations arising from contractual obligations or from the concluded agreements (transactions).
4.5 data is required to review the Buyer's application for the purchase of goods on installment.

Order cancellation conditions.

1. The customer who has chosen to receive the product in our office and make payment on the spot does not need to notify about the canceled order.

2. A customer who has chosen to receive the product in our office and has already made a payment via bank transfer, card payment or payser internet banking payment option needs to contact us if the customer wants to cancel the order.

3. The customer who has chosen to receive the product via Omniv or Expressmail and has not made the payment, it is not necessary to notify about the canceled order.

4. The customer, who has chosen to receive the product via Omniv or Expressmail and has made the payment, needs to contact us about the order cancellation.

5. Orders that have already been shipped are subject to the procedure below in the "Return Policy". The customer is informed about the sent product by SMS and e-mail.

It is possible to cancel the order by calling 28625458 or writing to info@parvalks.lv

Product return policy.

Return of the product without explanation is possible within 15 days after purchase. For any return of the product, contact us at info@parvalks.lv or call (+371) 28625458.

The right of withdrawal expires after 15 days from the date on which you or a third party you have indicated or authorized to receive the product received the product for your use.

In order to comply with the term of the right of withdrawal, it is sufficient to send your application for the exercise of the right of withdrawal before the expiry of their term.

Goods cannot be returned within 15 days if:
1. The consumer has opened the packaging of a product which, for health and hygiene reasons, may not be used. For example, in-ear headphones, Bluetooth headsets, and other similar items. This rule applies even if the packaging of these goods is opened.
2. The consumer has destroyed or damaged the packaging of the product
3. The consumer has destroyed or damaged the product

When receiving the goods from the courier, please make sure that the packaging is not damaged! If there are damages, be sure to indicate them in the goods acceptance certificate located at the courier! If the defect of the packaging is not recorded in the acceptance certificate at the time of receipt of the goods, we will not be able to review your claims for damage to the packaging and the goods in it later. If the product has been received in a damaged package and a deed has NOT been drawn up, then it may not be returned if you decide to refuse it within 15 days. If the packaging is not damaged, but when you open it you saw that the product has external damage or missing parts listed in the set, you can exercise the right of withdrawal and make a claim to us within five working days of receiving the product. All claims submitted after this deadline will not be considered.
If you refuse the product, we will refund all money received from you, except for delivery costs, in any case no later than 14 days after receipt of the product. Pārvalks.lv does not provide delivery and return expenses of the product with an exception, if the product is damaged / rejected or does not correspond to the given description of the product.
Refund will be made by bank transfer to the account from which the money was received for the purchase. The money will be refunded until the returned item has been inspected.

When shopping in our e-shop parvalks.lv, we collect the following personal data of yours:

First name;
Surname;
Phone number;
E-mail address;
Delivery address of your purchased goods, if you have chosen to receive the goods at the specified address.

Parvalks.lv ensures the protection and security of the Buyers' personal data, non-distribution to third parties, insofar as it is determined by the requirements of the Personal Data Protection Law and other legal acts of the Republic of Latvia regulating the processing and protection of personal data, except for the Seller's partners the delivery of goods purchased in the store, the financing of goods and the provision of services, to the extent to which personal data are necessary for the performance of contractual obligations.

The buyer has the right to request that his personal data be supplemented or corrected, as well as to stop processing them or destroy them if the personal data is incomplete, outdated, false, or no longer necessary for the purposes of collection. In this connection, the Buyer may change or delete the entered data in his user account or inform DIRcms;

The buyer has the right to receive the following information upon submitting a reasoned request in writing:
6.1 what information about the Buyer has been obtained, the source of data acquisition, when the information included in the data has been changed (if the regulatory enactments allow it);
6.2 for what purpose the processing of personal data has been performed, information regarding the recipients of personal data;
6.3 information on whether the data have been processed automatically

Your data will be used exclusively for completing and sending your order. Buyers' personal data will be stored for no longer than required by law. The buyer can request the deletion of his data at any time.